This Privacy Policy explains how we collect, use and protect your personal information when you use our website and VHS to digital conversion service.
Who We Are
We provide VHS to digital conversion services in the United Kingdom. If you have any questions about this policy or how your data is handled, please contact us using the details on our Contact page.
What Information We Collect
When you place an order or contact us, we may collect:
- Your name
- Billing and delivery address
- Email address
- Telephone number
- Order details
- Payment information (processed securely via our payment provider)
We may also collect limited technical data such as IP address and browser type for security and website performance purposes.
How We Use Your Information
We use your information to:
- Process and fulfil your orders
- Send order confirmations and updates
- Deliver digital download links
- Return your original VHS tapes and any selected physical copies
- Respond to enquiries
- Improve our website and services
We only use your data where necessary to provide our service or comply with legal obligations.
Payment Information
Payments are processed securely through third party payment providers. We do not store full payment card details on our website.
Digital Files and Media
Your converted digital files are delivered via secure download. We retain files only for a limited period necessary to complete your order and provide support if required. After this period, files may be permanently deleted.
Data Sharing
We do not sell or rent your personal data.
We may share necessary information with:
- Delivery and courier services
- Payment processors
- Website hosting providers
Only the information required to complete your order is shared.
Data Retention
We retain order records as required for accounting and legal purposes. Personal data is not kept longer than necessary.
Your Rights
Under UK data protection law, you have the right to:
- Request access to your personal data
- Request correction of inaccurate information
- Request deletion of your data where appropriate
- Object to certain types of processing
To exercise these rights, please contact us.
Cookies
Our website uses cookies to ensure the site functions correctly and to improve user experience. Cookies may be used for:
- Shopping cart functionality
- Secure checkout
- Basic analytics
You can manage cookies through your browser settings.
Data Security
We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss or misuse.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be published on this page.
If you would like, I can also create:
- Terms and Conditions
- Refund Policy
- Returns Policy
- Cookie Policy
- Or all of them combined into a compliant small business legal page set
You should ideally have at least Privacy Policy and Terms and Conditions live before taking payments.
